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Delivery Information:

Midwest Bus Parts is committed to getting you the parts you need!

Monday – Friday we offer local delivery to the Twin Cities metro area and any order placed before 9:30 am CST for in-stock items will be delivered the same day. Outer stretches of Minnesota, the Eastern edge of North Dakota, and the Western parts of Wisconsin have weekly delivery options available as well. Customers located in these outer areas must place their orders no later than 3:00pm the day before to receive their order in the same week. If you are unsure if you land in one of these areas, please call with your address and one of our staff members can verify if you qualify.

Click here to view a map with a breakdown of our delivery schedule.

*Orders are required to hit a $50 minimum to qualify for free local delivery.

Shipping Information:

Quick notes for general orders:

  • The shipping amount shown on the website is subject to change! For the majority of orders, the quote will be accurate and no change will be needed, however, in rare instances we may require additional payment. Thank you for your understanding.
  • In-stock orders placed before 3:00 pm CST will be shipped the same day. Any order placed after the cutoff will be shipped the following business day.
  • Orders placed on Saturday, Sunday or on a closed Holiday will be processed the first business day in which we return.
  • If an order has glass (ex. window/windshield) or something large (ex. fuel tank) we may require additional time to properly package it for shipment.
  • Any errors must be reported within 15 days of receiving your order!

All orders require a complete, valid address. During checkout, please make sure to fill out your address information as complete as possible. In the event that a package is returned to us due to an insufficient address, you will be contacted for verification of the shipping address and the order may be subject to additional shipping charges. If you discover that the address you entered is incorrect, call us as soon as possible and we will do our best to correct it before the order ships.

*We can ship international! However, customers will have to call 1-800-328-2448 for a quote or order.
*Unfortunately, due to the restrictions from Brexit, we are unable to ship to Great Britain at this time.

Free Shipping Restrictions:

Orders that total $350 or more AND a total weight of 30 lbs. or less may qualify for free shipping. The shipping address must be located within the lower 48 states, so this excludes Alaska, Hawaii, and all international orders. If your order qualifies, a free shipping option will be available to select at checkout.

Some items are exempt from this option as they are either too large or require extra packaging to ship safely. These include, but are not limited to; exhaust pipes, fuel tanks, roof hatches, polyrods, and all glass windows/windshields. If an order contains a mixture of qualifying and excluded items we will ship  what can be done for free and contact you about payment for shipping on the excluded item(s). Items that require payment for shipping will not ship until payment is collected.

Items are shipped via standard ground. If you require faster shipping, please select a different shipping option at checkout.

Returns:

**ALL RETURNS must have an RMA number assigned prior to being returned. RMA’s expire after 30 days. A new RMA will need to be issued if the original one expires.**

Please contact us via phone (800-328-2448) or email (parts@midwestbusparts.com) to start the return process. Having the following information will allow us to proceed quickly:

  1. Name (including company name if applicable)
  2. Order Number
  3. List of the item(s) for return.
  4. Why are the items being returned?
  5. Phone Number
  6. Email Address

For customers without an account:

  • Stocking items returned within 30 days are eligible for full credit (less shipping). Warranty requests are exempt from this window and must fall within their specified warranty period instead.
        • For stock items, returns requested within 31-90 days may still be returned, however, a 25% restocking fee will apply.
  • Special order items returned within 30 days are eligible to be returned but a restocking fee will apply. This fee will vary depending on the supplier’s policy. 5% minimum.
  • Cores must be returned in original packaging within 20 days of their purchase to be eligible for a refund. Upon receiving the product we will inspect the products for any damage that may cause the item to be rejected by the manufacturer. If the manufacturer rejects the core, the core charge refund is non-refundable. Only after the manufacturer accepts the core will the core charge refund be processed.
  • Shipping errors must be reported within 15 days of receiving your order.

For customers with an account (to request an account click on the link at the top):

  • Stocking items returned within 60 days are eligible for full credit (less shipping). Warranty requests are exempt from this window and must fall within their specified warranty period instead.
        • Returns requested within 61-90 days may still be returned, however, a 15% restocking fee will apply.
        • For items that are older than 90 days, please reach out. We are very open to negotiating a price to buy back items that you no longer need, including items that you may have purchased from a different supplier. Please call or email us with any requests or questions!
  • Special order items returned within 30 days are eligible to be returned but a restocking fee will apply. This fee will vary depending on the supplier’s policy. 5% minimum.
  • Cores must be returned in original packaging within 20 days of their purchase to be eligible for a refund. Upon receiving the product we will inspect the products for any damage that may cause the item to be rejected by the manufacturer. If the manufacturer rejects the core, the core charge refund is non-refundable. Only after the manufacturer accepts the core will the core charge refund be processed.
  • Shipping errors must be reported within 15 days of receiving your order.

Returns are treated on a per-case basis. However, there are some basic rules for each return:

  • Items purchased from our closeout/clearance section are non-refundable.
  • The cost of return shipping is the responsibility of the customer unless it was due to an error by Midwest Bus Parts.
  • Refunds/exchanges will not be granted for errors due to the buyer’s negligence.
  • Electrical items that have been plugged in become non-refundable. (exceptions do apply, an example being a warranty claim)
  • Customers who have requested a large volume of RMA’s are subject to a restocking fee. Please reach out to our sales team for assistance in confirming the correct items to order!
  • All payments made on returns are via the method used during the initial purchase. (ex. credit card used for purchase will be credited to the same card.)
  • *Returns that do not have an RMA may be subject to a 50% restocking fee or denied. Please contact us before returning the item(s)!*

All emails will be responded to as soon as possible with any questions and/or instructions on how to proceed.

Product Categories:

Product Categories

New Customers

First-time guests may proceed with their order as normal without any need to sign up for an account.  For customers foreseeing future orders, we strongly recommend signing up for an account.

Request an Account

We are happy to accept new customers! Enjoy instant benefits by signing up today!

  • Instant savings of 15% on most products!
  • Net 30 terms for those that qualify.
  • Discounts available to view online, no need to call for your discounted prices!
  • Online order history viewable online.

Signing up is easy! Fill out one of the applications listed below. Click on the form that applies to you and a printable PDF will open in a new tab.

Completed applications can be emailed to new.account@midwestbusparts.com or faxed to 763-777-7016.

*If tax exempt, please include your tax exemption form as well.

Existing Customer, Requesting Online Access

Great! Fill out the form below to verify your information and you will receive an email shortly with instructions on how to log in.

A shortlist of advantages include:
  1. More payment and delivery options for qualified customers.
  2. Discounted prices are visible online.
  3. Previous order history is available to view online.
*All fields are required  

Please fill out the form below and hit submit. Thank you!

Need Assistance Finding the Correct Part?

It's as easy as filling out the following form. Providing as much information as you possibly can will allow us to assist you better! One of our parts specialists will start digging into your request and be in contact soon!

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