Midwest Bus Parts is committed to getting you the parts you need! Monday – Friday we offer local delivery to the Twin Cities metro area and any order placed before 10:00 am CST for in-stock items will be delivered the same day. Outer stretches of Minnesota, the Eastern edge of North Dakota, and the Western parts of Wisconsin have weekly delivery options available as well. If you are unsure if you land in one of these areas, please call with your address and one of our staff members can verify if you qualify. Click here to view a map with a breakdown of our delivery schedule.
Quick notes for general orders:
- In-stock orders placed before 3:00 pm CST will be shipped the same day. Any order placed after the cutoff will be shipped the following business day.
- Orders placed on Saturday, Sunday or on a closed Holiday will be processed the first business day in which we return.
- If an order has glass (ex. window/windshield) or something large (ex. fuel tank) we may require additional time to properly package it for shipment.
- Any errors must be reported within 30 days of receiving your order!
Free Shipping Restrictions:
Orders that total $250 or more AND a total weight of 30 lbs. or less may qualify for free shipping. The shipping address must be located within the lower 48 states, so this excludes Alaska, Hawaii, and all international orders. If your order qualifies, a free shipping option will be available to select at checkout. Some items are exempt from this option as they are either too large or require extra packaging to ship safely. These include, but are not limited to; exhaust pipes, fuel tanks, roof hatches, and all glass windows/windshields. If an order contains a mixture of qualifying and excluded items we will ship what can be done for free and contact you about payment for shipping on the excluded item(s). Items that require payment for shipping will not ship until payment is collected. Items are shipped via standard ground. If you require faster shipping, please select a different shipping option at checkout.
Returns are treated on a per case basis. However, there are some basic rules for each return:
- Returns and/or errors must be reported within 30 days of receiving your order.
- Cost of return shipping is the responsibility of the customer, unless it was due to an error on our side.
- Refunds/exchanges will not be granted for errors due to the buyers negligence.
- Electrical items that have been plugged in become non-refundable. (exceptions do apply, an example being a warranty claim)
- Your name
- Your Order #
- List of item(s) for return
- Reason for return
- Phone number