(800) - 328 - 2448

Delivery Information:

Midwest Bus Parts is committed to getting you the parts you need! Monday – Friday we offer local delivery to the Twin Cities metro area and any order placed before 10:00 am CST for in-stock items will be delivered the same day. Outer stretches of Minnesota, the Eastern edge of North Dakota, and the Western parts of Wisconsin have weekly delivery options available as well. If you are unsure if you land in one of these areas, please call with your address and one of our staff members can verify if you qualify.

Click here to view a map with a breakdown of our delivery schedule.

Shipping Information:

Quick notes for general orders:
  • The shipping amount shown on the website is subject to change! For the majority of orders, the quote will be accurate and no change will be needed, however, in rare instances we may require additional payment. Thank you for your understanding.
  • In-stock orders placed before 3:00 pm CST will be shipped the same day. Any order placed after the cutoff will be shipped the following business day.
  • Orders placed on Saturday, Sunday or on a closed Holiday will be processed the first business day in which we return.
  • If an order has glass (ex. window/windshield) or something large (ex. fuel tank) we may require additional time to properly package it for shipment.
  • Any errors must be reported within 30 days of receiving your order!
All orders require a complete, valid address. During checkout, please make sure to fill out your address information as complete as possible. In the event that a package is returned to us due to an insufficient address, you will be contacted for verification of the shipping address and the order may be subject to additional shipping charges. If you discover that the address you entered is incorrect, call us as soon as possible and we will do our best to correct it before the order ships.

*We can ship international! However, customers will have to call 1-800-328-2448 for a quotes/orders.
*Unfortunately, due to the restrictions from Brexit, we are unable to ship to Great Britain at this time.

Free Shipping Restrictions:

Orders that total $250 or more AND a total weight of 30 lbs. or less may qualify for free shipping. The shipping address must be located within the lower 48 states, so this excludes Alaska, Hawaii, and all international orders. If your order qualifies, a free shipping option will be available to select at checkout.

Some items are exempt from this option as they are either too large or require extra packaging to ship safely. These include, but are not limited to; exhaust pipes, fuel tanks, roof hatches, and all glass windows/windshields. If an order contains a mixture of qualifying and excluded items we will ship  what can be done for free and contact you about payment for shipping on the excluded item(s). Items that require payment for shipping will not ship until payment is collected.

Items are shipped via standard ground. If you require faster shipping, please select a different shipping option at checkout.

Returns:

Returns are treated on a per case basis. However, there are some basic rules for each return:
  • Returns and/or errors must be reported within 30 days of receiving your order.
  • Cost of return shipping is the responsibility of the customer, unless it was due to an error on our side.
  • Refunds/exchanges will not be granted for errors due to the buyers negligence.
  • Electrical items that have been plugged in become non-refundable. (exceptions do apply, an example being a warranty claim)
Prior to sending your return, please contact us by phone (800-328-2448) or email (parts@midwestbusparts.com). If reaching out by email, please include:
  • Your name
  • Your Order #
  • List of item(s) for return
  • Reason for return
  • Phone number
We will respond to your email as soon as possible with instructions on how to proceed. In some instances, returns may be subject to a restock fee, which generally applies to special order items.

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New Customers

We recommend that most new customers place their orders via Guest Checkout. However, if we can be a valuable source for you or your company going forward we are happy to accept applications for new customers!

Fill out one of the applications listed below. Click on the form that applies to you and a printable PDF will open in a new tab.

Completed applications can be emailed to acct@midwestbusparts.com or faxed to 763-777-7016.

*If tax exempt, please include your tax exemption form as well.

Existing Customer, Requesting Online Access

Great! Fill out the form below to verify your information and you will receive an email shortly with instructions on how to log in.

A shortlist of advantages include:
  1. More payment and delivery options for qualified customers.
  2. Discounted prices are visible online.
  3. Previous order history is available to view online.
*All fields are required  

Please fill out the form below and hit submit. Thank you!

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Need Assistance Finding the Correct Part?

It's as easy as filling out the following form. Providing as much information as you possibly can will allow us to assist you better! One of our parts specialists will start digging into your request and be in contact soon!

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