Delivery Information:
Midwest Bus Parts is committed to getting you the parts you need!
Monday – Friday we offer local delivery to the Twin Cities metro area and any order placed before 9:00 am CST for in-stock items will be delivered the same day. Outer stretches of Minnesota, the Eastern edge of North Dakota, and the Western parts of Wisconsin have weekly delivery options available as well. Customers located in these outer areas must place their orders no later than 3:00pm the day before to receive their order in the same week. If you are unsure if you land in one of these areas, please call with your address and one of our staff members can verify if you qualify.
Click here to view a map with a breakdown of our delivery schedule.
*Orders are required to hit a $50 minimum to qualify for free local delivery to the Twin Cities metro. Deliveries to other parts of Minnesota are required to hit a $99 minimum.
Delivery and Shipping Cut Off Times:
Spee-Dee/UPS/FedEx/USPS – 2:30pm CST
LTL – 1:00pm CST
Long Run Delivery – 2:30pm CST THE DAY BEFORE scheduled before
MN Metro – 9:00am CST Daily
Will Call – 4:30pm CST Daily
Shipping Information:
- The shipping amount shown on the website is subject to change! For the majority of orders, the quote will be accurate and no change will be needed, however, in rare instances we may require additional payment. Thank you for your understanding.
- In-stock orders, shipping via UPS or SpeeDee, placed before 2:30 pm (central) will be shipped the same day. Any order placed after the cutoff will be shipped the following business day.
- In-stock orders, shipping via FedEx Ground or FedEx 2-day, placed before 2:30 pm (central) will be shipped the same day. Any order placed after the cutoff will be shipped the following business day.
- Next Day Air and 2nd Day Air options are not guaranteed. Items will ship via the selected option, however, after leaving our facility the arrival date will be affected by the shipping company selected.
- Orders placed on Saturday, Sunday or on a closed Holiday will be processed the first business day in which we return.
- If an order has glass (ex. window/windshield) or something large (ex. fuel tank) we may require additional time to properly package it for shipment.
- Any errors must be reported within 15 days of receiving your order!
All orders require a complete, valid address. During checkout, please make sure to fill out your address information as complete as possible. In the event that a package is returned to us due to an insufficient address, you will be contacted for verification of the shipping address and the order may be subject to additional shipping charges. If you discover that the address you entered is incorrect, call us as soon as possible and we will do our best to correct it before the order ships.
*We can ship international! However, customers will have to call 1-800-328-2448 for a quote or order.
*Unfortunately, due to the restrictions from Brexit, we are unable to ship to Great Britain at this time.
Free Shipping Restrictions:
Orders that total $350 or more AND a total weight of 30 lbs. or less may qualify for free shipping. The shipping address must be located within the lower 48 states, so this excludes Alaska, Hawaii, and all international orders. If your order qualifies, a free shipping option will be available to select at checkout.
Some items are exempt from this option as they are either too large or require extra packaging to ship safely. These include, but are not limited to; exhaust pipes, fuel tanks, roof hatches, polyrods, and all glass windows/windshields. If an order contains a mixture of qualifying and excluded items we will ship what can be done for free and contact you about payment for shipping on the excluded item(s). Items that require payment for shipping will not ship until payment is collected.
Items are shipped via standard ground. If you require faster shipping, please select a different shipping option at checkout.
Returns:
**ALL RETURNS must have an RMA number assigned prior to being returned. RMA’s expire after 30 days. A new RMA will need to be issued if the original one expires.**
Please contact us via phone (800-328-2448) or email (parts@midwestbusparts.com) to start the return process. Having the following information will allow us to proceed quickly:
- Name (including company name if applicable)
- Order Number
- List of the item(s) for return.
- Why are the items being returned?
- Phone Number
- Email Address
For customers without an account:
- Stocking items returned within 30 days are eligible for full credit (less shipping). Warranty requests are exempt from this window and must fall within their specified warranty period instead.
- For stock items, returns requested within 31-90 days may still be returned, however, a 25% restocking fee will apply.
- Special order items* returned within 30 days are eligible to be returned but a restocking fee will apply. This fee will vary depending on the supplier’s policy. 5% minimum.
- Cores must be returned in original packaging within 20 days of their purchase to be eligible for a refund. Upon receiving the product we will inspect the products for any damage that may cause the item to be rejected by the manufacturer. If the manufacturer rejects the core, the core charge refund is non-refundable. Only after the manufacturer accepts the core will the core charge refund be processed.
- Shipping errors must be reported within 15 days of receiving your order.
For customers with an account (to request an account click on the link at the top):
- Stocking items returned within 60 days are eligible for full credit (less shipping). Warranty requests are exempt from this window and must fall within their specified warranty period instead.
- Returns requested within 61-90 days may still be returned, however, a 15% restocking fee will apply.
- For items that are older than 90 days, please reach out. We are very open to negotiating a price to buy back items that you no longer need, including items that you may have purchased from a different supplier. Please call or email us with any requests or questions!
- Special order items returned within 30 days are eligible to be returned but a restocking fee will apply. This fee will vary depending on the supplier’s policy. 5% minimum.
- Cores must be returned in original packaging within 20 days of their purchase to be eligible for a refund. Upon receiving the product we will inspect the products for any damage that may cause the item to be rejected by the manufacturer. If the manufacturer rejects the core, the core charge refund is non-refundable. Only after the manufacturer accepts the core will the core charge refund be processed.
- Shipping errors must be reported within 15 days of receiving your order.
Returns are treated on a per-case basis. However, there are some basic rules for each return:
- Items purchased from our closeout/clearance section are non-refundable.
- The cost of return shipping is the responsibility of the customer unless it was due to an error by Midwest Bus Parts.
- Refunds/exchanges will not be granted for errors due to the buyer’s negligence.
- Electrical items that have been plugged in become non-refundable. (exceptions do apply, an example being a warranty claim)
- Customers who have requested a large volume of RMA’s are subject to a restocking fee. Please reach out to our sales team for assistance in confirming the correct items to order!
- All payments made on returns are via the method used during the initial purchase. (ex. credit card used for purchase will be credited to the same card.)
- *Items are classified special order when it’s a non-stocking item without an assigned part number in our system. Our sales team will be sure to clarify this when placing your order.
- **Returns that do not have an RMA may be subject to a 50% restocking fee or denied. Please contact us before returning the item(s)!
Fire extinguishers cannot be returned due to transportation and usage regulations. However, if your item arrives damaged or defective, you can request a refund or replacement by contacting Customer Service.
All emails will be responded to as soon as possible with any questions and/or instructions on how to proceed.
Damaged Shipments:
Damaged Shipment Policy
All Damage Claims Must be Reported within 4 Days of Delivery
We’re sorry if the item you received didn’t meet your expectations due to damage that occurred during delivery. We want you to be satisfied with your purchase, so here’s what you can do if your item arrives damaged.
Hidden Damage (No Visible Box Damage)
Document the Damage: First and foremost, don’t throw away the packaging or the item. It’s important that you keep everything as it is. This is because photos or videos of the item and the packaging can prove the damage, which you’ll need for the next steps.
Reach Out to Us: Next, contact the Midwest Bus Parts team as soon as possible. You can reach us by phone at 800-328-2448 or by email at parts@midwestbusparts.com. Please provide as many details as possible about the damage. Include the photos or videos you took earlier to help us understand the situation better. Our customer service team will explain the next steps. This could involve returning the item to us or waiting for a courier to pick it up.
Replacement or Refund: Once we’ve verified the damage, we’ll arrange for a replacement item to be sent to you as soon as possible. If a replacement isn’t possible we will issue a refund instead.
Visible Damage Including Box Damage
It’s uncommon, but sometimes you might notice a package has significant visible damage when delivered. In such cases, refusing to accept delivery is completely within your rights. Here’s what to do in that situation:
Inspect the Package: While the delivery service is still present, take a moment to examine the package. If you see any signs of significant box damage, such as box tears or crushed areas this might indicate that the item inside could be damaged too.
Open the Item to Confirm Actual Item Damages: Sometimes packaging damage does not equal product damage. If the truck driver will allow it, please carefully open the package to inspect the product.
Refuse the Delivery: If there is damage or the driver will not allow you to inspect the product, Inform the delivery person that you’re refusing the package due to visible damage. You don’t have to accept a package that appears to be damaged.
Document the Situation: Take photos of the damaged package while the delivery person is still present. This will serve as evidence of the package’s condition upon arrival.
Contact Us: As soon as you can, get in touch with the team at Midwest Bus Parts. Tell them you refused delivery due to visible damage and share the photos you took. We’ll work with you to arrange for a replacement item to be sent out.
Remember, we’re here to help ensure you receive your order in perfect condition. If anything isn’t right, please don’t hesitate to let us know so we can make it right.